Terms and Conditions - eDoctorUg Company Limited
Terms and Conditions
Welcome to eDoctorUg Company Limited ("we", "our", or "us"). These Terms and Conditions ("Terms") govern your use of our website, mobile application, and telemedicine services (collectively referred to as the "Platform"). By accessing or using our Platform, you agree to comply with and be bound by these Terms. If you do not agree, please discontinue the use of our services immediately.
1. Introduction
eDoctorUg is a digital health service provider that connects patients with qualified healthcare professionals through secure online consultations, appointment scheduling, and electronic prescriptions. The Platform is designed to complement but not replace physical medical services where necessary.
2. Eligibility
By using this Platform, you confirm that you are at least 18 years old or accessing the Platform under the supervision of a guardian. You also confirm that all information provided during registration is accurate and up to date.
3. Medical Disclaimer
The services offered through eDoctorUg are intended for general healthcare guidance and consultation. While our doctors are licensed practitioners, the information provided should not be used in emergency or life-threatening conditions. In such cases, please contact the nearest hospital or emergency service.
4. User Responsibilities
You agree not to misuse the Platform in any way that could harm, disable, or impair its functionality. You must not share misleading information, impersonate another individual, or attempt unauthorized access to any part of the system. You are responsible for maintaining the confidentiality of your login credentials.
5. Data Privacy
Your privacy is important to us. eDoctorUg collects, stores, and processes personal data in accordance with the Data Protection and Privacy Act of Uganda (2019). All medical information shared on the Platform is treated as confidential and accessible only to authorized personnel involved in your care.
6. Payment Terms
Payments for teleconsultations and related services are processed through secure payment gateways integrated into the Platform. Once payment is confirmed, users are entitled to the service within the agreed schedule. Refunds may only be issued under exceptional circumstances, as determined by company policy.
7. Limitation of Liability
eDoctorUg shall not be held liable for any direct, indirect, or incidental damages arising from the use or inability to use our Platform. We do not guarantee uninterrupted access, and we reserve the right to modify or suspend services temporarily or permanently without prior notice.
8. Intellectual Property
All content on this Platform, including text, images, videos, and logos, are the intellectual property of eDoctorUg Company Limited and protected under copyright law. Unauthorized reproduction, distribution, or modification of any part of our content is strictly prohibited.
9. Termination of Use
We reserve the right to suspend or terminate user accounts found in violation of these Terms. Upon termination, you must immediately cease using the Platform and destroy any copies of materials obtained from it.
10. Governing Law
These Terms are governed by the laws of the Republic of Uganda. Any disputes arising from the use of this Platform shall be settled amicably or, where necessary, referred to the courts of competent jurisdiction within Uganda.
11. Amendments
eDoctorUg reserves the right to modify or update these Terms at any time. Users will be notified of major changes through our website or email. Continued use of the Platform following updates constitutes acceptance of the revised Terms.
12. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us via our official website at www.edoctorug.com/contact or email us at info@edoctorug.com.
Effective Date: November 2025
