Introduction
At Edoctorug Company Limited, we are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care and confidentiality. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website, mobile applications, or other online services related to our telemedicine and digital healthcare solutions.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you create an account, book consultations, purchase medicines, or communicate with our healthcare professionals. This may include your name, contact information, medical history, prescriptions, and payment details. Additionally, we may collect technical data such as your IP address, browser type, and device identifiers for analytical and security purposes.
2. How We Use Your Information
The information collected is used solely to provide you with safe, efficient, and personalized healthcare services. This includes scheduling consultations, processing transactions, maintaining medical records, and improving our services. We do not sell, rent, or share your personal data with unauthorized third parties.
3. Data Security
We implement advanced security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. All communications between you and our platform are encrypted, and sensitive medical data is stored in secure, access-controlled environments compliant with data protection standards.
4. Data Retention
Your personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. You may request deletion of your information at any time by contacting our support team.
5. Your Rights
You have the right to access, update, or request deletion of your personal data. You may also withdraw consent for data processing where applicable. We are committed to responding to all privacy-related requests in a timely manner.
6. Changes to This Policy
Edoctorug Company Limited reserves the right to update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect immediately upon publication.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at support@edoctorug.com or visit our offices in Kampala, Uganda.
By using our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
